At THIEN NGOC THACH COMPANY LIMITED, we are committed to protecting and respecting the privacy of our customers when accessing and using our website. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. PURPOSE AND SCOPE OF INFORMATION COLLECTION

THIEN NGOC THACH COMPANY LIMITED is committed to not selling, exchanging, or sharing any personal information collected through our website with third parties.

All personal data collected is used solely for the company’s internal operations, with the purpose of improving service quality and enhancing customer care.

When registering for our services, we may collect the following personal information:

  • Full Name
  • Phone Number
  • Email Address
  • Delivery Address
  • Payment Information (if applicable)
  • Feedback, Complaints, or Suggestions

In addition, we may collect information related to tours and tickets, including:

  • Tour/Ticket Name: ______________________
  • Departure Date: ______________________
  • Number of Guests: ______________________
  • Pickup Location: ______________________

2. USE OF COLLECTED INFORMATION

Personal information collected by THIEN NGOC THACH will only be used internally and for one or more of the following purposes:

  • Providing customer support and care.
  • Supplying information related to our products and services.
  • Processing bookings, confirming information, and delivering services requested through the website.
  • Sending updates about new products, services, promotions, events, or recruitment opportunities if customers have subscribed to receive such information.
  • Managing customer accounts and ensuring secure online payment processing.
  • Preventing fraudulent activities, impersonation, or unauthorized account access.

In cases where required by law, THIEN NGOC THACH may provide customer information to competent authorities such as police agencies, courts, or prosecutors in accordance with legal regulations. Apart from these cases, no individual or organization has the right to access customer personal information.

3. INFORMATION RETENTION PERIOD

THIEN NGOC THACH will retain customer personal information for as long as necessary to fulfill the purposes outlined in this policy, unless otherwise requested by the customer or required by law.

Customers may request the correction, update, or deletion of their personal information at any time by contacting:

  • Email: thienngocthachtravel@gmail.com
  • Hotline: 0935 275 469

4. PARTIES AUTHORIZED TO ACCESS INFORMATION

THIEN NGOC THACH is committed to maintaining strict confidentiality of customer information and only permits access when necessary for service delivery.

Customer information may be accessed by:

  • Authorized THIEN NGOC THACH employees responsible for customer service and operations.
  • Business partners or service providers directly involved in service fulfillment (such as transportation providers and payment gateways).
  • Competent government authorities when legally required.

All individuals and organizations granted access to customer information are bound by confidentiality obligations and may only use the information within the permitted scope.

5. INFORMATION CONTROLLER DETAILS

THIEN NGOC THACH COMPANY LIMITED

  • Head Office Address: 52 Hoi Kieng 21 Street, Ngu Hanh Son District, Da Nang City, Vietnam
  • Hotline: 0935 275 469
  • Email: thienngocthachtravel@gmail.com
  • Website: https://ngocthachtravel.com/
  • Google Maps: Google Business Profile

6. CUSTOMER ACCESS AND DATA CORRECTION RIGHTS

Customers have the right to access, update, or request corrections to their personal information through the following methods:

Direct Contact

Submit a request via:

  • Email: thienngocthachtravel@gmail.com
  • Hotline: 0935 275 469

In-Person Request

Customers may visit our office directly to request updates to their information:

Address: 52 Hoi Kieng 21 Street, Hoa Quy Ward, Da Nang City, Vietnam.

We are committed to handling all requests promptly, securely, and in compliance with applicable regulations.

7. COMMITMENT TO CUSTOMER INFORMATION SECURITY

Protecting customer personal information is one of our highest priorities. We are committed to safeguarding all information provided by customers and ensuring strict confidentiality.

THIEN NGOC THACH does not sell, rent, or share customer personal information with any third party.

Personal information may only be used for:

  • Improving products, services, and customer experience.
  • Processing customer requests, feedback, complaints, or disputes.
  • Complying with legal obligations when information disclosure is required by competent authorities.

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact us:

  • Email: thienngocthachtravel@gmail.com
  • Hotline: 0935 275 469

8. THIRD-PARTY LINKS

Our website and services may contain links to third-party websites and services that are beyond our control.

We are not responsible for the privacy practices, security measures, or content of any third-party websites. Customers are encouraged to review the privacy policies of any external websites they visit.

9. IMAGE AND VIDEO USAGE RIGHTS

All images and/or videos captured during the use of our services and produced by THIEN NGOC THACH are considered intellectual property owned by THIEN NGOC THACH COMPANY LIMITED.

We reserve the right to use such images and/or videos on:

  • Official Website
  • Social Media Platforms
  • Marketing Materials and Publications
  • Other Communication Channels

The use of these images and videos will not negatively affect the customer’s dignity, reputation, or privacy. Their sole purpose is to promote and introduce our services to the public.

The use of such images and videos shall not be considered a violation of this Privacy Policy.

If customers do not wish their images or videos to be used publicly, they may contact us at:

  • Hotline: 0935 275 469
  • Email: thienngocthachtravel@gmail.com

We will promptly review and process such requests.