Dear Valued Customers,

NGOC THACH TRAVEL sincerely thanks you for your trust and for choosing our services.

To ensure the rights and responsibilities of both parties throughout the service process, we kindly ask that you carefully read and understand the following terms and conditions before registering for and participating in our services.

1. GENERAL TERMS

We are THIEN NGOC THACH COMPANY LIMITED, operating through our official website: https://ngocthachtravel.com and our offices and authorized partners.

By accessing and using our website, customers acknowledge and agree to these Terms and Conditions, including but not limited to:

  • Payment Policy
  • Privacy Policy
  • Image Copyright Policy
  • General Terms and Conditions
  • Tour Cancellation and Refund Policy

We reserve the right to modify, amend, add, or remove any part of these terms at any time. Any changes become effective immediately upon publication on our website without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes. Customers are encouraged to review this page regularly for updates.

2. TRADEMARK AND COPYRIGHT

The official website of THIEN NGOC THACH COMPANY LIMITED is:

https://ngocthachtravel.com

All content displayed on this website, including but not limited to information, logos, trademarks, images, text, graphics, layouts, and service presentations, is the intellectual property of the Company and is protected under applicable copyright and intellectual property laws.

Any unauthorized reproduction, distribution, modification, use, or exploitation of the website content in any form without prior written consent from the Company is strictly prohibited and may result in legal action.

3. CONDITIONS FOR SERVICE DELIVERY

3.1 Service Confirmation Period

Customers are advised to verify their tour booking information or attraction tickets immediately upon receiving confirmation from NGOC THACH TRAVEL.

The inspection period applies within 12–24 hours after receiving tickets or service confirmations.

3.2 Verification Details

For Attraction Tickets:

Customers should verify:

  • Attraction name
  • Visit date
  • Number of tickets
  • Ticket price
  • Other booking details

Ticket authenticity:

  • Ticket codes and QR codes must be clearly displayed and valid for use at the designated attraction.

For Tour Services:

Customers should verify:

  • Tour itinerary
  • Destinations
  • Departure and return schedules
  • Transportation arrangements
  • Tour guide services
  • Meals
  • Accommodation (if applicable)
  • Other included services

Service confirmation details must accurately reflect the booking made by the customer.

3.3 Reporting Errors

If any incorrect ticket information or service discrepancies are identified, customers must notify NGOC THACH TRAVEL within the verification period.

We will review and process the issue within 24–48 business hours from the time the notification is received.

3.4 Important Notes

Customers should carefully review all ticket and tour information immediately upon receipt.

NGOC THACH TRAVEL shall not be responsible for errors that are not reported within the specified verification period.

Attraction tickets are non-refundable and non-exchangeable once used, lost, damaged, or after the verification period has expired.

Customers with special requests must inform NGOC THACH TRAVEL at the time of booking. While we will make every reasonable effort to accommodate such requests, we cannot guarantee fulfillment if service providers or tourist attractions decline to provide them. Additional charges may apply depending on the nature of the request and supplier pricing.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1 Customer Rights and Obligations

Customers have the right to receive complete and accurate information regarding:

  • Tour programs
  • Attraction tickets
  • Itineraries
  • Destinations
  • Departure schedules
  • Transportation methods
  • Included services
  • Pricing
  • Applicable conditions
  • Cancellation and refund policies

Customers may negotiate and agree with NGOC THACH TRAVEL regarding service pricing, quantity, quality, service type, and delivery arrangements.

Customers are responsible for making full and timely payment of all applicable fees, including:

  • Service charges
  • Transportation fees (if applicable)
  • Additional surcharges
  • Other agreed expenses

If customers wish to cancel a booking, they must comply with the cancellation notice requirements specified in the applicable cancellation policy.

Upon receiving tickets or service confirmations, customers are responsible for checking:

  • Ticket quantity
  • Service details
  • Accuracy of information
  • Ticket validity
  • QR codes and booking references

Any errors or concerns must be reported promptly for resolution.

4.2 Rights and Obligations of THIEN NGOC THACH

NGOC THACH TRAVEL reserves the right to decline customer requests that:

  • Exceed our service capabilities;
  • Are inconsistent with applicable laws and regulations; or
  • Cannot reasonably be fulfilled.

We reserve the right to refuse ticket delivery or service provision at locations or times where fulfillment is impossible due to operational limitations or third-party service restrictions. Customers will be notified as soon as practicable.

NGOC THACH TRAVEL is committed to delivering services in accordance with the agreed quantity, quality, schedule, and location.

We are responsible for providing accurate and comprehensive information regarding tours, tickets, itineraries, service conditions, and related details before booking confirmation.

We will coordinate with suppliers and third-party partners to ensure services are delivered properly and will assist customers in resolving issues that may arise during service delivery.

5. FORCE MAJEURE

Neither party shall be liable for delays, failures, or breaches of obligations caused by circumstances beyond their reasonable control and which could not have been foreseen or prevented (“Force Majeure Events”).

Force Majeure Events may include, but are not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Tsunamis
  • Epidemics or pandemics
  • Riots
  • Wars
  • Government restrictions
  • Other unforeseeable events

The affected party must notify the other party in writing within two (2) days of becoming aware of the Force Majeure Event and must take all reasonable measures to minimize the resulting impact.

6. LIMITATION OF LIABILITY

NGOC THACH TRAVEL shall not be liable in the following circumstances where the cause does not arise from our fault:

  • Customers no longer wish to continue using the service without a valid reason.
  • Customers fail to comply with these Terms and Conditions published on the website.
  • Customers fail to make full payment for booked services.
  • Customers voluntarily leave the tour group during the tour.
  • Losses or damages caused by third parties.
  • Loss, damage, or misuse of attraction tickets by customers.
  • Failure to obtain permits, licenses, or approvals required for customers’ personal activities during the tour.
  • Theft of customer information resulting from viruses, malware, or issues related to customers’ personal devices.
  • Damage, interruption, or unauthorized access to customer computer systems during payment processing or while accessing third-party websites.

In the event that a Force Majeure Event prevents the performance of contractual obligations, both parties shall discuss and agree upon an appropriate solution in good faith.

7. DISPUTE RESOLUTION AND BREACH PENALTIES

7.1 Compensation for Damages

Any party causing damage to the other party shall compensate for such damage in accordance with contractual agreements and applicable laws.

Compensation shall cover actual and direct damages suffered.

A party whose own fault contributed to the damage shall not be entitled to compensation for the portion of damage resulting from its own actions or omissions.

A party that fails to take reasonable measures to mitigate damages may not claim compensation for avoidable losses.

7.2 Breach Penalties

Both parties agree to strictly comply with all agreed terms and conditions.

Neither party may unilaterally terminate or suspend performance of the agreement without a legitimate reason.

Any party that breaches or improperly terminates the agreement may be subject to a penalty equal to 8% of the value of the breached contractual obligation, unless otherwise provided by applicable law.

FINAL PROVISIONS

Once again, NGOC THACH TRAVEL sincerely thanks our valued customers for their trust, support, and continued partnership.

We are committed to delivering safe, professional, high-quality, and memorable travel experiences for every customer.

Respectfully,

NGOC THACH TRAVEL
THIEN NGOC THACH COMPANY LIMITED